Terms of service and refund policy
Thank you for choosing The Drone Guy Aerial Photography for your aerial photography needs. Please read these Terms of Service and Refund Policy carefully. By making a purchase on our website or engaging our services, you agree to be bound by the following terms and conditions:
1. Acceptance of Terms: By using our website, products, or services, you agree to abide by these Terms of Service and Refund Policy. If you do not agree to these terms, please refrain from using our website or engaging our services.
2. Products and Services: We provide aerial photography services as well as physical images and other related services.
3. Refund Policy: We aim to provide high-quality aerial photographs to all our customers. However, if you are not satisfied with your purchase, we offer the following refund policy:
a. Refund Eligibility: - Refunds are only available for physical image products that arrive damaged or defective.
b. Request for Refund: - To request a refund, you must contact us within 7 days of receiving your damaged or defective product. - You can contact us through our customer support email at jeremy@thedroneguy.com.au.
c. Refund Process: - Upon receiving your refund request, we will assess the damage or defect and, if confirmed, process your refund within 14 days.
d. Refund Method: - Refunds will be issued to the original payment method used for the purchase.
4. Shipping and Delivery: We aim to ship your ordered products promptly, and delivery times may vary depending on your location. We will provide you with an estimated delivery date during the ordering process.
5. Pricing and Payment: All prices for our products and services are listed on our website. We accept various payment methods, including PayPal, Credit Card and After Pay. All payments are processed securely.
6. Intellectual Property: All aerial photographs and related content produced by The Drone Guy Aerial Photography are protected by copyright and may not be reproduced, distributed, or used for commercial purposes without our written permission.
7. Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Termination: We reserve the right to terminate or suspend your access to our services or products at our discretion.
9. Changes to Terms: We may update these Terms of Service and Refund Policy at any time. It is your responsibility to review these terms periodically.
10. Contact Us: If you have any questions or concerns about our Terms of Service or Refund Policy, please contact us at jeremy@thedroneguy.com.au.
By using our services and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms of Service and Refund Policy.
Privacy Policy
Privacy Policy
Last Updated: [Date]
At The Drone Guy Aerial Photography, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website. By using our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect and process the following information:
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Personal Information: We may collect personal information, such as your name, email address, postal address, and phone number when you provide it to us for inquiries or orders.
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Website Usage Data: When you visit our website, we may automatically collect data about your interactions with the site. This data may include your IP address, browser type, device information, and pages visited.
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Cookies: We use cookies to enhance your experience on our website. Cookies are small text files that are placed on your device for tracking and record-keeping purposes.
How We Use Your Information
We use the information collected for the following purposes:
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Providing Services: To fulfill your orders, respond to inquiries, and provide customer support.
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Website Improvement: To analyze website usage data and improve our site's functionality and content.
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Marketing: To send you updates about our products, promotions, and services if you have opted to receive such information. You can opt out of these communications at any time.
Data Security
We take data security seriously and have implemented appropriate measures to protect your information. While we strive to safeguard your data, please be aware that no method of data transmission over the internet is entirely secure.
Disclosure of Your Information
We will not sell, trade, or disclose your personal information to third parties, except as required by law or to third-party service providers who assist us in delivering our services.
Your Choices
You have the following choices regarding your personal information:
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Access and Correction: You can access and correct your personal information by contacting us.
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Opt-Out: You can opt out of receiving marketing communications by following the instructions provided in such communications.
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Cookies: You can manage your cookie preferences through your browser settings.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date of posting.
Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us.
By using our website, you consent to the terms of this Privacy Policy.
Please make sure to customize the policy with your specific contact information, and ensure that you comply with applicable data protection laws and regulations in your jurisdiction. It's also a good practice to periodically review and update your privacy policy to reflect any changes in your data handling practices.